How safe it is to broadcast my location?

To put it simply, The Grid won’t broadcast your location if you don’t want us to. You have total control over which of your friends see your location.

Do you have some tips for staying safe while using The Grid?

To be as safe as possible, certain things should always be kept between you, your family and your friends. These would be your mobile number, your email address, and your residential address.

-       DO NOT provide this information on any of The Grids public platforms. Friends you make on The Grid belong to a virtual world. We discourage you from meeting them in real life but encourage you to be vigilant and cautious if that is what you choose. Remember, people may not be who you think they are!

-       The Grid provides approximate location information. With this in mind, please make sure that strangers aren’t able to locate and identify you through The Grid. Always avoid posting public messages that provide this information.

-       Protect the rights of all The Grid users by reporting abuses of the platform. Harassment and objectionable content will not be tolerated. The idea is that we all look after each other and keep the platform clean.

What can I do to prevent harassment?

Please report harassment immediately by contacting The Grid support team on 0860 99 98 97 or support@thegrid.co.za.

What about my personal information?

The Grid is committed to respecting the privacy of our users’ personal data. To demonstrate our commitment, we’ve created a Security and Privacy Statement in order to communicate our intent to provide effective processes for the correct handling of such private information and to comply with applicable legislation and laws that governs the authentication, protection and disclosure of personal information.