Archive for the ‘Getting Started’ Category

How do I upload a profile picture ?

February 18th, 2009

To upload a profile picture, from the dashboard, click on “Edit my profile” scroll down 3 places until you find, Edit my picture, click on it. If your phone supports file access you will be prompted to search your phone for the picture you want to use.  Just follow the steps , it’s really easy.

In the meantime, if your version of The Grid does not allow you to access your phones image gallery. You can simply, MMS (from your phone) your photo to profile@thegrid.co.za, normal MMS fees apply. Please remember to keep the size small.

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What are the settings to connect to the Internet on MTN?

February 16th, 2009

On your mobile, dial *123#

  • Select ‘phone setup’, usually option 1 from the menu that follows. (Answer -> 1 -> send)
  • Select option 3 (WAP).

Connection settings will be sent to your phone – save these settings.

If any of the above mentioned steps fail, simply retry.

Still having trouble?

Call MTN’s call centre. Dial 808 (contract) or 173 (pay as you go) from your mobile phone. Alternatively, visit an MTN outlet near you.

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What do I need to be able to use The Grid?

February 16th, 2009

Most phones these days can access The Grid. All you need is a WAP enabled phone (one that can access the internet) and some airtime to get started!

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How do I get The Grid?

February 16th, 2009

To get The Grid on your phone, SMS GRID to 33313 and instructions will be sent to your phone. The SMS only costs 50c.

DOWNLOAD THE GRID

Mobile: Java (most phones) | iPhone | Android

Desktop: Windows XP | Windows Vista | Ubuntu Linux | Fedora Linux | Mac OS X

From the WEB:You can also sign up for The Grid through the website: www.thegrid.co.za


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Where can I access The Grid?

February 16th, 2009

The Grid is currently available on your Mobile phone via Java, iPhone application, Android application and Mobi site. You can also stay in touch with friends from the desktop client or just from the website.

To get download link on your phone, SMS GRID to 33313 and instructions will be sent to your phone. The SMS only costs 50c.

DOWNLOAD THE GRID

Mobile: Java (most phones) | iPhone | Android

Desktop: Windows XP | Windows Vista | Ubuntu Linux | Fedora Linux | Mac OS X

From the WEB:You can also sign up for The Grid through the website: www.thegrid.co.za

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Can anyone access The Grid?

February 16th, 2009

You have to be 16 or older to use The Grid. You can use Vodacom, MTN, Cell C and Virgin Mobile to access The Grid  and you have to be in South Africa.

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Can I use The Grid even if I’m not a Vodacom subscriber?

February 16th, 2009

Yes, you can. The Grid is not a Vodacom service only. It can be used on any network.

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What are the settings to connect to the Internet on Cell C?

February 16th, 2009

  • Send an SMS containing the word “smartdata” to 0841559911. This is a free SMS message.
  • You will receive an SMS message back from the Cell C confirming that you have requested the smartdata settings and informing you of the password for these settings if it is required. The password is 0000.
  • You will receive a settings message from Cell C.
  • Select save on your phone to save the settings.
  • If a password is requested, enter 0000.

Your are now set up for smartdata GPRS/EDGE

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What are the settings to connect to the Internet on Vodacom?

February 16th, 2009

On your mobile, dial *111#.

  • Select ‘phone settings’, usually option 5 from the menu that follows. (Answer -> 5 -> send)
  • Select option 1 to choose your mobile make and model from a list, or option 2 to have Vodacom identify the phone for you. In both cases, simply follow the steps as provided to get your WAP settings activated.

You will receive an SMS with your settings – save these settings.

If any of the above mentioned steps fail, simply retry.

Still having trouble?

Call Vodacom’s call centre on 082 111 or visit a Vodacom outlet near you.

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What are the settings to connect to the Internet on Virgin Mobile?

February 16th, 2009

On your mobile, find the Virgin Mobile menu.

  • It is usually on the first page of your handset menu, or under “Applications”.
  • Select “Virgin Settings”, usually option 5 from the menu that follows. (Answer -> 5 -> send)
  • You’ll receive 2 settings messages from Virgin
  • Open the messages and save the settings to your phone.

Still having trouble?

Call Virgin Mobile’s call centre by dialling 123 from your mobile phone or email datasupport@virginmobile.co.za.

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