Archive for the ‘I need some Help’ Category

How do I upload a profile picture ?

February 18th, 2009

To upload a profile picture, from the dashboard, click on “Edit my profile” scroll down 3 places until you find, Edit my picture, click on it. If your phone supports file access you will be prompted to search your phone for the picture you want to use.  Just follow the steps , it’s really easy.

In the meantime, if your version of The Grid does not allow you to access your phones image gallery. You can simply, MMS (from your phone) your photo to profile@thegrid.co.za, normal MMS fees apply. Please remember to keep the size small.

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I’m having trouble using The Grid, what do I do?

February 16th, 2009

Take a look at our User Manual. It features a list of How To’s to get you started on the Grid. If you’re still experiencing a problem email support@thegrid.co.za

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I’m experiencing a technical problem, what do I do?

February 16th, 2009

Take a look at our User Manual, it features a list of How To’s to get you started on The Grid. If you’re still experiencing a problem, email support@thegrid.co.za.

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I have a suggestion on how to make The Grid better, who do I speak to?

February 16th, 2009

We would love to hear your feedback. Email your suggestions to support@thegrid.co.za. It might already be on our to do list!

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I’ve sent GRID to 33313, but haven’t received a response.

February 16th, 2009

Make sure of the number and the spelling of GRID. Resend “GRID” to 33313. If you are still unable to register, contact The Grid support team on 0860 99 98 97 or support@thegrid.co.za. Alternatively you can type http://wap.thegrid.co.za/dl2 into your mobile phone browser and register there.

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I cannot connect due to Vodacom network problems, what do I do?

February 16th, 2009

Contact Vodacom Customer Care or contact The Grid support team on 0860 99 98 97 or email support@thegrid.co.za for assistance.

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I cannot connect due to network problems on MTN or Cell C?

February 16th, 2009

Please contact the support channels provided by your service provider.

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